Shipping policy

At AquaCub, we want your little one in the water as soon as possible. Here's exactly what to expect after you place your order.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

You'll receive a confirmation email the moment your order is placed, and a second email with tracking information once your package leaves our fulfillment center.

During high-volume periods — holidays, seasonal launches, and peak summer — processing may take an extra day or two. We'll always keep you posted.

Delivery Times

Estimated delivery: 7–12 business days from the date of purchase.

This window includes processing and transit. Most orders arrive toward the earlier end of that range, but we'd rather set an honest expectation than an optimistic one.

Business days do not include weekends or public holidays.

Planning around a trip, a birthday, or the start of swim lessons? Order at least three weeks ahead. Swimwear is seasonal, and demand climbs fast once the weather turns.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the items in your cart. You'll see the final amount before you pay — no surprises on your statement.

Any free shipping thresholds or promotional rates will be displayed on the product page and applied automatically at checkout.

Where We Ship

We currently ship throughout the United States, including Alaska, Hawaii, and Puerto Rico. Delivery to Alaska, Hawaii, and Puerto Rico may take a few additional days.

We do not currently ship to PO Boxes, APO/FPO addresses, or international destinations. If you'd like to see us ship to your area, email us — we track every request.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Tracking information can take 24–72 hours to activate after you receive it, so don't worry if the link shows nothing at first. This is normal and does not mean your package hasn't moved.

If your tracking hasn't updated after five business days, get in touch and we'll investigate on your behalf.

Fulfillment

AquaCub products are made and shipped through our overseas manufacturing and fulfillment partners. All applicable duties and taxes for U.S. customers are covered by us — you will never be asked to pay an additional fee on delivery.

Delays

Occasionally, factors outside our control affect delivery times: severe weather, carrier backlogs, customs processing, or peak holiday volume.

If your order is running behind the estimated window, please reach out. We'll trace the shipment and, if the package is confirmed lost in transit, we'll send a replacement or issue a full refund. Your choice.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not able to reroute packages once they've shipped.

If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment. A reshipping fee may apply.

If you spot a mistake, email us within 12 hours of ordering and we'll do everything we can to correct it before the order is processed.

Changes and Cancellations

Need to change a size, swap a color, or cancel? Email us within 12 hours of placing your order. After that, your order has likely already entered fulfillment and we won't be able to modify it.

Missing or Damaged Packages

If your tracking shows delivered but the package isn't there, check with neighbors and around your property first — carriers sometimes mark parcels early or leave them in unexpected spots.

Still missing after 48 hours? Contact us and we'll open a claim with the carrier.

If your item arrives damaged, send us photos of the product and the packaging within 7 days of delivery and we'll make it right.